Arrival Time: Guests are advised to arrive 15 minutes prior to their treatment time to allow for the ESPA check-in process. Please note that late arrival will result in a reduction of your treatment time.

Etiquette: The spa is an environment of peace and tranquility. Mobile phones are not permitted in any area of the spa. All areas are quiet zones, so please respect other guests.

Health Conditions: We kindly ask you to inform us of any health conditions, allergies, or injuries that could affect your treatment or spa access at the time of booking.

Pregnancy: We offer a range of treatments suitable for expectant mothers. Please note that you must be past 12 weeks of pregnancy to avail of a treatment. The thermal suite is not suitable for pregnant guests.

Swimwear: Swimwear is required for access to the thermal suite.

Footwear: For your safety and comfort, the provided footwear must be worn at all times while in the spa. This measure is to minimize the risk of slips, trips, or falls. Guests who choose not to wear the provided footwear do so at their own risk, and the hotel accepts no liability for incidents resulting from non-compliance.

Thermal Suite: Thermal suite access must be booked in advance and .

Age Limit: All guests visiting the spa must be aged 16 years or older.

Valuables: The hotel does not accept responsibility for the loss, theft, or damage of any personal belongings while on the premises. Lockers are provided for your convenience, but we advise against bringing valuables to the spa.

Behavior: The spa reserves the right to refuse entry or terminate services to any guest whose behavior is deemed inappropriate or disruptive to the tranquility of the spa environment.

Liability: The hotel and spa shall not be held liable for any injury, loss, or damage incurred by guests who fail to comply with the spa's terms and conditions or disregard staff instructions.